The hospitality industry consists of multiple segments, such as restaurants, lodging, theme parks, transportation Integration, event planning, and many other areas within the tourism industry. The hospitality industry has exposed itself to the forces of change, especially with the ongoing developments in ICTs. Hotel Guest expectations and experience is evaluated mainly by ICT system experiences such as

  • Internet speed in Room,
  • Ease of access for various services, i.e., Interactive order taking screen
  • likings repetition from the previous stays
  • Business needs availabilities etc.

A fast and hassle-free system of online reservations and online payment has dramatically reduced the physical work burden for the employees working in the hospitality sector. ICT system helps to strengthen the image of the hotel brand.

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